Bonitas has to ***** your savings refund to survive.

Since Sept 2017 I have been trying to get my savings refund after cancelling Bonitas. First it was a 4 month waiting period, then 6 months, now we on 8 months. The customer service of Bonitas must be the worst in the world. ***********, unprofessional, don"t care is the most pleasant way I can descibe it on a public forum. Calls are a total waste of time and money, I never knew they could tranfer you to so many unprofessional, *********** not intreseted staff in one company. A simple transfer of a savings account has taken 8 MONTHS.

My emails are simply marked Closure of Query : Finance department will follow up. Maybe the finance department only takes but never gives back, they sure as hell do not follow up on anything. 8 Months later I am still getting the same answer, Closure of Query I have contacted the *****line and medical aid ombusman...maybe they can help. I have contacted a private ***** investigator linked to Medscheme, I will not let this go to rest until I have my funds back.

It is impossible for a client of Bonitas to actually speak or email a person in any department, there is a total lack of commitment to customers/client service in any business, to the actual people that make them a business. We should all cancel and go elswehere...but please use up all your savings first as they will not be returning it any time soon.