1 reviews | Active since Jul 2010

29 Sept 2025, 11:53

Bonitas has no idea of client service.

Item: Bonitas Medical Fund
Rating: 1
Author: George L

I submitted a claim for a dental crown. Included in the quote was the x-ray but I only keep receiving emails asking for the x-ray and 'kindly assist with attachment'. Phoning them is also absolutely useless since the phone dies after 15 minutes on hold.

Helpful (0)

Replies (5)

Bonitas Medical Fund's replyOfficial

29 Sept 2025, 11:59

Hello George

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.

Please note that we have escalated your query to DENIS for further investigation and resolution.

We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply29 Sept 2025, 11:59

Official

Hello George

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.

Please note that we have escalated your query to DENIS for further investigation and resolution.

We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress.

Kind regards,

Bonitas Team

George L's updateReviewer Update

29 Sept 2025, 12:23

This is a very standard reply, but I will wait until I've had some effective reply before I'd change my opinion. The initial quote was sent to Bonitas 11 days ago.

George L's update29 Sept 2025, 12:23

Reviewer Update

This is a very standard reply, but I will wait until I've had some effective reply before I'd change my opinion. The initial quote was sent to Bonitas 11 days ago.

George L's updateReviewer Update

29 Sept 2025, 12:24

And I will keep posting a negative reply for each day that I have to wait for a decent response.

George L's update29 Sept 2025, 12:24

Reviewer Update

And I will keep posting a negative reply for each day that I have to wait for a decent response.

Bonitas Medical Fund's replyOfficial

29 Sept 2025, 12:30

Hello George

Thank you for bringing this matter to our attention.

Please note that we have escalated your query to DENIS for further investigation and resolution.

We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply29 Sept 2025, 12:30

Official

Hello George

Thank you for bringing this matter to our attention.

Please note that we have escalated your query to DENIS for further investigation and resolution.

We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

01 Oct 2025, 10:13

Hello George

Thank you for reaching out to us via hellopeter.

We’re pleased to confirm that your concern has been addressed. As mentioned in DENIS recent email communication, the x-ray is required to further assist with the pre-authorisation request.

We sincerely apologise for any inconvenience this may have caused and truly appreciate your patience and understanding throughout this process.

Kind regards

Bonitas Team

Bonitas Medical Fund's reply01 Oct 2025, 10:13

Official

Hello George

Thank you for reaching out to us via hellopeter.

We’re pleased to confirm that your concern has been addressed. As mentioned in DENIS recent email communication, the x-ray is required to further assist with the pre-authorisation request.

We sincerely apologise for any inconvenience this may have caused and truly appreciate your patience and understanding throughout this process.

Kind regards

Bonitas Team