Bonitas has become a ****

I'm so disgusted by the conduct of Bonitas today...I can't believe the medical scheme I personally been with for 10 years has degenerated to this.

Late 2021 I joined Bonitas for my mother who's 63( pensioner)...paying R2200, today I woke up with 2 debit orders from Bonitas one being the normal R2200 the other something like R2900. I immediately presume this is a system error...let me call and ask for a refund...to my surprise, a lady who knows nothing about what happening in her company...was more confused than I am. Her findings were my mother...who's an uneducated pensioner did not reply to an email that requested her to declare her income. Fair enough I checked the email and was there...but when I asked her why double debit orders...she claims it's because the R2900 is the new premium for 2023 and the R2200(I've been paying whole last year every month) is a penalty for non submission of the SASSA pension letter by my mother.

I read the income declaration email...it only state that "if we do not receive a fully completed form with the required documents by 30

November 2022, you will be placed on the highest income band of the plan for the 2023 contribution collections. The remuneration can only be updated once we receive all required documents"...it says nothing about the penalty. Now I'd understand if they debited the new premium of R2900 as a default since she didn't submit...but why another R2200 for last year's premiums?