LB
Lissa B
1 reviews | Active since Oct 2018
04 Jan 2021, 09:32
Bonitas giving out member information to 3rd party
So it was brought to my attention that Bonitas gave out information about my medical aid to a 3rd party... Is this acceptable???
My child's father who is not her legal guardian somehow obtained information about my medical through Bonitas. This is very concerning and I am now thinking about taking the matter further
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
04 Jan 2021, 11:39Hello Lissa B,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply04 Jan 2021, 11:39
Official
Hello Lissa B,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's replyOfficial
05 Jan 2021, 08:21Hello Lisa B,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply05 Jan 2021, 08:21
Official
Hello Lisa B,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team