Bonitas getting worse and less efficient all the time. Just never stop causing stress and have a habit of not answering emails.

I am unfortunately a member of Bonitas Standard Option and for the past several years I had a Care Plan for Barrett's Oesophagus (PMB 32) and GORD (PMB 37) Every year Bonitas have sent me a copy of my care plan except for this year. When I asked for the 2026 copy of my Care Plan Bonitas advised me that I do not have a care plan . I then sent them a copy of my 2025 Care Plan and they again rep**** that I dont have a care plan an must register. Despite several emails they still maintain that that I dont have a care plan although I still get required medication under their Care Plan. This really goes to show that they really dont know what is going on. Under the Care Plan I have to have an endoscopy every year and this year my Endoscopy is much worse than my Endoscopy last year. My oesophagus is being gradually eaten away by the acid which is being overproduced by my body, My specialist surgeon has advised that I require an urgent operation to repair the Oesophagus before it is totally eaten away by the acid which will then result in leakage into the body an sepsis . There are two operations available one being the old fashioned wrapping of the Oesophagus and a more advanced more up to date operation which is more expensive but with lower risk and lower risk of cancer of the Oesophagus. Because of the advanced state of my Barrett's Oesophagus and the length that the acid has attacked the Oesophagus my specialist has done a complete detailed motivation for the more expensive operation. This was declined by Bonitas within 24 hours. . Because of the urgency of the operation I dont have time to waste for a lengthy dispute between Bonitas and my Specialist nor do I have the money to pay for the extra costs of the more advanced operation myself. . Bonitas has given me more stress during the 30 odd years I have been a member than anything else. I really dont recommend anyone joining Bonitas as they are absolutely useless. Unfortunately being a pensioner I have no choice. Bonitas are very quick to post on hellopeter that they have responded to the complaint but all they ever state is that they are investigating the matter and that like anything else with Bonitas takes weeks or months.