Bonita's full of empty lies !!!

Firstly I put through the request in April 2017 to have my brother added on

I went to our Bonita's work rep who hardly has a laptop gave me documents to fill which I did twice because the first application was done wrong

Then my card had my incorrect name on it I went there twice and they still didn't have it ready All they did was write my name and ID number on a piece of paper and never got back to me

Then in this I also requested to be changed ribbon save and today when I try to use my medical aid it says Boncap

They are hardly there at the office The company I work for CCI South Africa Umhlanga

It's been a few months to fight this since April 2017 and I suppose because they never or hardly have computers it's not recoded anywhere accept a writing pad

And then today I visit the doctor who is on your pannel in umhlanga then gives me a script to go to the Umhlanga netcare pharmacy for pain ****ers and eye drops (almost two years on the medical aid and only used it once before to see a GP)

The pharmacy tells me that it's out of pannel and out of formula

What on earth does my medical aid cover? I know of people on the cap plan that go to hospital and have done procedures !

Yet I have to pay cash for eyedrops and pain ****ers ? This is ridiculous!

I am going to be escalating this on to hello peter and on social media

Please note that I will only accept correspondence via email as I cannot answer at anytime due to work purposes

This email simply does not have enough for me to say what I wish - service is terrible !

Kind regards