Bonitas. *****ulant and Questionable Financial Controls!

Worst Customer Experience Ever!!!!!! Paired with an incredible LACK of Financial Controls and threats violating basic consumer rights. Some short topics which just start to describe the utter incompetence of this institution.

I get the fact that we are in struggling economic times, however, this does not give any institution the right to make their LACK of Financial Controls on their accounts, the problem of the Consumer, especially after 4 years! Bonitias Failed to collect outstanding funds, after four years and now their threating to suspend medical aid if payment is not received within two weeks.

This is a basic violation of the Consumer Protection Act as well as a gross misconduct on Bonitas part to adhere to contractual agreements set aside in the agreement between member and service provider.

Calling the call Centre is a total waste of time and money, no team leads to address pressing issues when call center staff can’t address basic issues and when asked to speak to someone in finance, no one is available – which might explain the lack of financial controls to start with!

Up to date, no feedback from Bonitas!

DISGUSTING!