Bonitas Forcing Us to Use Poor Service Providers – Chronic Medication Still Not Delivered

I am extremely disappointed with Bonitas Medical Aid and how it continues to force members to use service providers that consistently fail to deliver.

I submitted my chronic medication prescription to Marara Pharmacy on the 4th of June 2025, and to this day (18 June), I have not received anything. I have followed up multiple times with the pharmacy, but there has been no meaningful response or resolution.

This is not the first time. Previously, we were required to use Pharmacy Direct, which also delivered poor service. Bonitas has been made aware of these recurring issues, yet no real action has been taken. It feels like our health and wellbeing are not being prioritized.

If Bonitas cannot ensure their chosen providers are delivering as expected, then members should be given the freedom to use a pharmacy of their choice — especially when chronic medication is involved. Enough is enough.

Please address this urgently and allow us to choose service providers who actually care and deliver.