Bonitas finance and credit team dont have a clue on what they are doing.

Bonitas....big name and brand in SA. Completely ***********! So everyone said, move to Bonitas, they are really good. After 20 years with my previous medical aid, i took the plunge and moved over. its month 3 into it and im regretting. The simple fact is that their finance department is completely *********** and there is a lack of communication between departments it seems.

And to think im still in the waiting period and already issues with them. My account was active from 1 Jan 2025. I requested a debit order to be billed in arrears, which didnt happen in month 1. I was asked to make a manual payment in month 2 to accomodate that. I kept getting a message after i paid that im in arrears. That eventually fell away after back and forth and i was assured that they have now loaded the debit order correctly for the next month. The next month hit and no debit order on 1 Marc for February service... Response initially was that my debit orders were rejected! i checked with my bank and they received no such requests. Went back to Bonitas and they said, wait it was an issue on their side as my account displayed a credit hence the debit was not loaded. Assurance that account is active and not suspended. Now i get emails saying im in arrears again, and i should do a manual payment. Requested a forced debit order which has not gone through yet and was to ensure no suspension on the account takes place. I get an email yesterday saying that the account has been suspended!!...it gets better, the amount in arrears has increased and is incorrect. Like what are you up to Bonitas. I am considering moving to an alternate provider who is competent. My issue is still unresolved! I cant find escalation points and will resort to public escalations soon to get the desired attention!