Bonitas "fast finger" for deductions and the "slow crawl" for payouts.

I am writing this to express my extreme disappointment with Bonitas regarding my savings refund. It is striking how efficient the onboarding and verification processes are when you first join this medical aid—my details were verified instantly and deductions began without a hitch. However, now that it is time for a payout, the efficiency has vanished. I have already waited through the mandatory 5-month waiting period for a savings refund, which is more than enough time for any professional organization to finalize its books. Despite this, and having submitted every single piece of "required" documentation, I am still waiting for my money.

It is disappointing that a medical aid of this size cannot handle a standard administrative process efficiently.