Bonitas Failure to Provide Medical Aid Cover

I contacted Bonitas on 20 October 2021 to change from a dependant member on their medical aid scheme to a main member to be effective from 01 December 2021 as my dependant membership would terminate on 30 November 2021. I submitted their Application Form on 11 November 2021 and was thereafter contacted by Tenda Health (who is subcontracted by Bonitas) for additional information which was duly provided. I was advised on numerous occasions that everything was in order and that the change over would be effected on 01 December 2021. Despite these assurances, this was not done and I am now sitting without medical aid. Despite acknowledging the above, Bonitas is refusing or neglecting to advise me when they will rectify the situation. I spoke to Ignatius yesterday who promised to send me an email but has failed to do so. I spoke to Buyiswa this morning who promised to return my call but has not done so and has not accepted my call when I called. This after the initial person who dealt with my Application, Nomusa, has apparantly left.