Bonitas Failure to Administer

I have just been called by my medical aid scheme to settle a copayment of almost R2000 while I lie on my deathbed in hospital because of a procedure I didn't ask for that is standard as it's my first time. How convenient is this? Can you not wait? Can my medical aid not negotiate this till post illness? What am I paying you for then? If administration has to be handled by me on my sick bed? It's unfair to expect me to pay this amount at short notice and then fail to do what administration should be doing for me, administering on my behalf!!!!