Bonitas fails to deliver

I gave birth in July and Gynaecologist charged R8 500,Bonitas paid R3 699.58,I paid co payment of R4 800.42 which I need to claim from my Gap Cover.Now the problem is that the statement from the Dr and Bonitas does not correspond, The one from the Dr is correctly captured whereas Bonitas statement shows that Dr only charged R3 699.58 and which it is what they paid so according to Bonitas statement I didn't pay anything and that is causing a delay in my claim,I have been following up on this since the 03/10/2019 after Gap Cover discovered that the statements doesn't correspond. Admin lady from the Dr's office sent the documents (claim)on the 18.10.2019 so that the mistake can be fixed and was told that it will take 10 working days for this error to be corrected she gave me a reference number of which I also did my part by following up on the case and I was told that same story of 10 working days,today is the 14th working day and I have not received any feedback,I called this morning and I spoke to Teboho who said there is no feedback on the system he will have to check and get back to me,he hasn't done that,I really dont know what to do because this is costing me as I am the one who keeps on calling yet I dont get answers, The Lady from the Dr did her part by resending all the documents needed because when I called Bonitas all the consultant's I spoke to kept on saying the admin lady is the one who captured incorrectly so now this proves that Bonitas dont really know what they are doing.