Bonitas Fails to Attend to Queries with Urgency

Bonitas is failing to correctly process a claim that is now more than a more old. I speak to a consultant every few days and they promise to attend to payment but nothing happens. The claim date is 13 Feb and the service provider is now putting us on terms to pay. Why is it that Bonitas continues to expect their clients to spend hours on end doing the job Bonitas should be doing.