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Amanda N
1 reviews | Active since Oct 2015
22 Oct 2020, 11:26
Bonitas Fails a Patient
Shocking service from Bonitas around getting hospital authorisation for an urgent medical procedure for our son
Two weeks of back and forth lodging the request, no feedback, poor treatment
Procedure is booked for tomorrow and two weeks later there’s still no commitment from the fund.
Unbelievable what we have to go through in a time of need when you diligently pay your monthly medical bills.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
22 Oct 2020, 11:59Hello Amanda, Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. Kindly reply with your membership number privately (to protect you your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution. Regards, Bonitas Team
Bonitas Medical Fund's reply22 Oct 2020, 11:59
Official
Hello Amanda, Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. Kindly reply with your membership number privately (to protect you your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution. Regards, Bonitas Team
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Amanda N's updateReviewer Update
22 Oct 2020, 12:38Ive rep****
Our son was suplosed to go for a Covid test at 12h00 today at the latest
Our son was suplosed to go for a Covid test at 12h00 today at the latest
AN
Amanda N's update22 Oct 2020, 12:38
Reviewer Update
Ive rep****
Our son was suplosed to go for a Covid test at 12h00 today at the latest
Our son was suplosed to go for a Covid test at 12h00 today at the latest
Bonitas Medical Fund's replyOfficial
24 Oct 2020, 06:29Hello Amanda,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and the email communication with our representative from Hospital Benefit Management (HBM), we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and the email communication with our representative from Hospital Benefit Management (HBM), we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply24 Oct 2020, 06:29
Official
Hello Amanda,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and the email communication with our representative from Hospital Benefit Management (HBM), we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and the email communication with our representative from Hospital Benefit Management (HBM), we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
AN
Amanda N's updateReviewer Update
26 Oct 2020, 07:47How is it amicably resolved when my son missed his hospital admission data because of your delayed processing of the authorization request?
Secondly, how do you reject a request for a medical procedure when you have been presented with preceding medical tests and scans which depict clearly what his condition is and when the time comes to have the procedure undertaken you simply reject it on the basis that:
“Medical condition not clearly defined”
How about calling and requesting more information instead of a hard rejection? A child’s life is affected here and you’re not coming to the party
Secondly, how do you reject a request for a medical procedure when you have been presented with preceding medical tests and scans which depict clearly what his condition is and when the time comes to have the procedure undertaken you simply reject it on the basis that:
“Medical condition not clearly defined”
How about calling and requesting more information instead of a hard rejection? A child’s life is affected here and you’re not coming to the party
AN
Amanda N's update26 Oct 2020, 07:47
Reviewer Update
How is it amicably resolved when my son missed his hospital admission data because of your delayed processing of the authorization request?
Secondly, how do you reject a request for a medical procedure when you have been presented with preceding medical tests and scans which depict clearly what his condition is and when the time comes to have the procedure undertaken you simply reject it on the basis that:
“Medical condition not clearly defined”
How about calling and requesting more information instead of a hard rejection? A child’s life is affected here and you’re not coming to the party
Secondly, how do you reject a request for a medical procedure when you have been presented with preceding medical tests and scans which depict clearly what his condition is and when the time comes to have the procedure undertaken you simply reject it on the basis that:
“Medical condition not clearly defined”
How about calling and requesting more information instead of a hard rejection? A child’s life is affected here and you’re not coming to the party