Bonitas failed to make payment in time.

I have send claim form to Bonitas on the 8th of February 2016. I followed up on the case a week after. The operator told me that the money will be paid into my account the same day. He gave me the reference number: ***QNJF2B. A week after meaning two weeks after submitted the claim. I was told that the money will be paid and the following reference number was issued: 250216QMSBGN. <br> <br> On the 25/02/2016. The other operator only discovered that my banking details were not loaded on the system and ask the lady in finance by the name of Lorraine to upload them. Finance department through Lorraine made a promise to make the payment by the 03 March 2016. This is despite that the payment are done on tuesday and thursday as per Bonitas information therefore the payment was skipped on the 01 March 2016. On the 03 March 2016 around 2:39 PM when i called to follow up on the payment. I was told that the payment will be done the following week. They just loaded my details on the system. This was the same information i got all along. My last reference was 03016QN3KLL.