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Thabang L

1 reviews | Active since Jan 2010

03 Jan 2026, 10:31

Bonitas failed to do the income verification

I pay my dad's medical aid - Boncap option.

I sent the income verification documents to *** on 19 November 2025 and again on 25 November 2025, but they still defaulted my father to the highest income bracket. Instead of deducting R1730, they deducted R4177.

I followed the same process for verification that I followed when verifying in 2024.

I see similar complaints on HelloPeter. Seem like someone did not do their job.

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Jan 2026, 22:50
Official
Hello Thabang L Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.  Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
     Your enquiry will be attended during office hours.  Kind Regards
  Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Jan 2026, 08:00
Official
Hello Thabang
 Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.  To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. 

Kind regards,  Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Jan 2026, 08:59
Official
Hello Thabang
 
Thank you for submitting the details to us through Hello Peter.

We have escalated this matter to the BonCap department for further investigation.
We appreciate your patience while we are resolving this query for you.  
 Kind Regards
 
 Bonitas Team  
TL
Thabang L's update05 Jan 2026, 09:00
Reviewer Update
Thank you.

I will wait for feedback.

Regards
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Jan 2026, 09:22
Official
Hello Thabang

You are welcome. Feedback will be provided once we have received an update from the BonCap department.

Kind regards

Bonitas Team