KC
Karen C
1 reviews | Active since Oct 2015
29 Apr 2025, 10:20
Bonitas - Extremely bad service
Good Day
I have been liaising with Khethelo from Bonitas for the last 2-3 weeks in order to resolve membership however her responses are extremely erratic. Last week an email was sent, no response.
There is one query outstanding regarding Chronic medication which should be deducted from insured benefits, trying to obtain a response is like coaxing water from a stone.
In previous mails my request was that this be resolved prior to 1 May 2025.
Clearly Bonitas have no requirements for additional membership, they have far too many clients to elicit a response.
Can someone please finalise this matter with the appropriate responses by no later than tomorrow.
Regards Karen
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
29 Apr 2025, 10:30Hello Karen C
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Please note that the ID number provided is invalid.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Please note that the ID number provided is invalid.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply29 Apr 2025, 10:30
Official
Hello Karen C
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Please note that the ID number provided is invalid.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Please note that the ID number provided is invalid.
Kind regards
Bonitas Team
KC
Karen C's updateReviewer Update
29 Apr 2025, 12:37Good Day
I must apologise to Kethelo, it is honestly not her fault that she has no responses, rather it is Bonitas themselves, in particular their Chronic Department who have a turnaround time of 2-3 days - just ridiculous.
Thank you Bonitas for your response to my review however if Brokers are unable to provide suitable service themselves, something seriously needs to be fixed in their processes.
Just shows that my review was not read correctly as I am currently not a member hence my emails to Kethelo.
Bonitas, please don't allow your failing services to be blamed on the Broker who is trying her utmost best.
Regards
Karen
I must apologise to Kethelo, it is honestly not her fault that she has no responses, rather it is Bonitas themselves, in particular their Chronic Department who have a turnaround time of 2-3 days - just ridiculous.
Thank you Bonitas for your response to my review however if Brokers are unable to provide suitable service themselves, something seriously needs to be fixed in their processes.
Just shows that my review was not read correctly as I am currently not a member hence my emails to Kethelo.
Bonitas, please don't allow your failing services to be blamed on the Broker who is trying her utmost best.
Regards
Karen
KC
Karen C's update29 Apr 2025, 12:37
Reviewer Update
Good Day
I must apologise to Kethelo, it is honestly not her fault that she has no responses, rather it is Bonitas themselves, in particular their Chronic Department who have a turnaround time of 2-3 days - just ridiculous.
Thank you Bonitas for your response to my review however if Brokers are unable to provide suitable service themselves, something seriously needs to be fixed in their processes.
Just shows that my review was not read correctly as I am currently not a member hence my emails to Kethelo.
Bonitas, please don't allow your failing services to be blamed on the Broker who is trying her utmost best.
Regards
Karen
I must apologise to Kethelo, it is honestly not her fault that she has no responses, rather it is Bonitas themselves, in particular their Chronic Department who have a turnaround time of 2-3 days - just ridiculous.
Thank you Bonitas for your response to my review however if Brokers are unable to provide suitable service themselves, something seriously needs to be fixed in their processes.
Just shows that my review was not read correctly as I am currently not a member hence my emails to Kethelo.
Bonitas, please don't allow your failing services to be blamed on the Broker who is trying her utmost best.
Regards
Karen