Bonitas experience

I am a member of this medical aid for the past three years.On the 24th of November I went to Unitas emergency aid my nightmare with my medical aid began.Prior to going to the emergency I called the medical aid and informed them that I am having an emergency and will go to Unitas emergency.When the got there I was treated and told to pay cash and claim from medical aid.Upon claiming from Bonitas same day they rejected the claim and refused to pay and said I didn't get authorisation.After I fought they initially conceded and issued an authorisation.Each day when I call regarding my claim I'm told different stories one day it's the on no sorry we didn't attach authorisation.Today the 3 of December they told me they will pay the treating doctor at Unitas despite me paying the bill at Unitas emergency cash and they told me I must claim my money back from the Doctor.The worst medical aid I have ever been on in my life.if you hv hypertension don't even try.