Bonitas; Everything You DON'T want in a medical aid

Many years ago, I went with Bonitas because I heard that it was a stellar medical aid. What a revelation it has been to see how my years of loyal membership have been repaid! The one thing you do NOT want in a medical aid is to pay tens of thousands of rands towards contributions, never claiming much, and then only to find out that they messed up and have mistakenly debited the wrong amount from your account for months. When you bring this to their attention you are sent backward and forwards between various people and departments, they flat-out refuse to answer any of your questions or refund your money. They just want everything to continue as it was before where you pay them each month, not seeing much benefits 'till the next hiccup when they know they can get away with ignoring you. And this is just on the administration side of things. I shudder to think what would happen if I ever actually had to use the medical aid for a medical emergency! If the situation is not fixed, I'm moving to another medical aid on Monday, because one simply cannot risk things like this, especially not in the current economic climate. Maybe another medical aid will appreciate members who diligently pay each month without claiming more.