MP
Mathilda P
1 reviews | Active since Jul 2020
14 Jan 2022, 09:40
Bonitas: Empty promises!
Extremely poor in executing simple requests: In August 2021 I requested a new Medical Card for my elderly mother after my Dad passed on. In reaction to my next enquiry at the end of September 2021, Bonitas responded with a letter stating her membership, promising the card will be with her in 3 weeks time. In December 2021, after numerous attempts to follow-up on the card, an E-card was sent to her. That was not what we have requested! We are now in January 2022, still no physical card.
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Bonitas Medical Fund's replyOfficial
14 Jan 2022, 09:47Hello Mathilda P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply14 Jan 2022, 09:47
Official
Hello Mathilda P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team