EH
Elton H
1 reviews | Active since Jul 2011
14 Feb 2020, 16:05
Bonitas employees wasting my time
I have been trying to get a medical expenses certificate out of Bonitas for the last 2 weeks. It is need for SARS. Firstly I requested it with my details and ID nr. Then I get a email from Bonitas saying the they need my membership nr. Right so a new email with my membership nr attached. And now I get another message from a Vuyelwa Nkosi requesting my membership nr after I have already given it to them. This is an absolute joke. Seems like Bonitas do not have qualified employees working for them. This is an urgent SARS matter and Bonitas does not seem to care one bit. So glad I have left this medical fund and with service like this I will not return ever.
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Replies (2)
Bonitas Medical Fund's replyOfficial
17 Feb 2020, 11:37Hello Elton H,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply17 Feb 2020, 11:37
Official
Hello Elton H,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
28 Feb 2020, 11:29Hello Elton H, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas team
Bonitas Medical Fund's reply28 Feb 2020, 11:29
Official
Hello Elton H, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas team