Bonitas emergency line pathetic service

Had to call the emergency line to get an ambulance twice. BOTH times had to call 3 times to get them to send an ambulance. First time in Jan called and they said an ambulance was being dispatched and the ambulance would call me back. 10 mins later no one called so i called the emergency line back. They had no record of my call. so the second time i called i told them to tell the ambulance to call me immediately because i needed to know someone was on the way. They didnt. I had to call then a third time back to find out if an ambulance is actually being dispatched. Ambulance came almost 45mins after the first call which is ridiculous.

Second time i called last friday for an ambulance again and the woman was very short with me because i got annoyed with her because she could not pronounce my name and she decided to rather get stuck on the pronunciation of my name instead of getting to my address to send the ambulance. Then she drops the call and does not call back. she then gets the ambulance to miss call, which does not help anyone. i literally had the phone in my hand and saw the phone ring and then they put down before i could even answer, that quick of a missed call. Then i had to call back and go through it again with the 2nd person now only saying there is no record of my call they would now only log the request. so again10mins lost in an emergency. then again i tell them to tell the ambulance to call me immediately so that i know someone is on the way and they don't again. this is nevermind when the ambulance gets here they are are so ineffective.