NM
Nisa M

1 reviews | Active since Jul 2019

18 May 2023, 12:43

Bonitas

It baffles me how Bonitas always find a way to ***** over their clients. I’ve been battling for them to approve a quote for braces for my son and yet they have found a way to put me through more expense just so they don’t have to pay. Have been with them for 15 years and never used the specialized dentistry benefit and now when I desperately need to use the benefit I get pushed from pillar to post between Bonitas and Denis. WhT is the point of having medical aid if they are not will to assist you when you need to use it.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply18 May 2023, 13:13
Official
Hello Nisa M,

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We are investigating this matter.
  
We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonita's