BONITAS, double deductions and No savings Refund?

HIGHLY DISSAPOINTED: I have been with Bonitas for over a decade now, since 2013, and everything went well until this year, when I moved from company payment deductions to the individual payments. Even so, I never missed any payments. I left the scheme in July this year, and I waited the painstaking 4-month waiting period and submitted all the required documents to the Bonitas scheme, savings Refunds, and they All confirmed receipt. Yet, it's almost 5-months now and after several follow ups, with their usual automated responses. Until today, they have never 1. Refunded one part a double deduction (i.e. R7,564 = R3,782 x 2) instead of R3,782 that they took from my bank account (they would make you submit document after documents but with - zero action) 2. They still haven't refunded my Bonitas savings contribution to me and its almost 5-months now. All you get are automated email responses and query references. Any human being would be frustrated after waiting for months on end. I have tried to hold my patience, shame !