GR
Gareth R
1 reviews | Active since Aug 2021
05 Aug 2021, 17:40
Bonitas don't know what they're doing!
After THREE YEARS with Type 1 Diabetes, where the patient needs to see his paediatric endocrinologist every 6 months, you'd think Bonitas would know this. But instead they REJECT the claim, without ANY communication and then after I queried, responded with THIS! "Reference number: 040821QPHKZD With reference to your query received, please note that the claim from Chiba A C dated 07/07/2021 charged amount of R1124.10 has been rejected, Specialist referral authorisation required. Please note you must get a GP referral for specialist consultations."
ABSOLUTELY PATHETIC Medical Aid!
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
05 Aug 2021, 23:07Hello Gareth R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply05 Aug 2021, 23:07
Official
Hello Gareth R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
14 Aug 2021, 01:40Hello Gareth R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply14 Aug 2021, 01:40
Official
Hello Gareth R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team