Bonitas dont care

Pharmacy Direct is getting paid by the medical aid, Bonitas for a tablet on the prescription submitted my us, BUT the tablets never gets delivered. I shows they do not read the prescription or don't care as they are playing with peoples life's. I have sent multiple emails to Bonitas as well, a compurized reply with a query number, BUT nothing happened for days. A shame that a medical aid like Bonitas are using such a poor service provider. Poor service that could be understand if you see or hear there consultants or try tophone them.