Bonitas don't know their own rules

The claims made on behalf of my son who has been living in Thailand for the last almost 2 years have fallen on deaf ears. He was diagnosed with a condition in SA before he left the country, and initially the claims for his treatment and medication in Thailand were honoured by Bonitas.<br> Recently, however, my claims were referred to Europe Assistance who, after telling me that they had nothing to do with Bonitas, said I could send my claims to them, which I did. After hearing nothing for 3 weeks, I followed up, only to be told that the claims had been forwarded to Oojah Travel (Hollard) who eventually sent me a letter of rejection of all claims. I then referred this response back to Bonitas, who have since failed to replay satisfactorily, except to give me new reference numbers each time I called. My request to speak to a manager was ignored. I nevertheless got an email asking me to rate the service provided by Bonitas!!!<br> <br> My Initial enquiry was sent to Bonitas on 3 Dec 2014. There has been no follow-up on the part of Bonitas.<br> I sincerely hope a senior manager gets to read this complaint and takes it seriously. I am out of pocket by several thousand rands so far.