Bonitas doesn't care about it's members!

6 weeks ago, my wife visited a rheumatologist, after being referred by our GP. She was diagnosed with a PMB, rheumatoid arthritis. You firstly refused to pay as you said no referral was attached, which as. You then paid only 30% of the claim as you said a DSP wasn't used. I have requested a list of DSPs and you DON'T HAVE a rheumatologist. You sent me a list of every other specialist, but not a rheumatologist. My wife is now 6 weeks into her treatment and for the first time in many years is mobile, thanks to her rheumatologist, NOT Bonitas. Today you send me a message, on Hellopeter, claiming that my initial complaint has been resolved. Please enlighten me as to when and how this was resolved! Bonitas really doesn't care about about it's members!