BONITAS doesn't want to refund me

My name is Omphemetse Mooki and I had a policy (***) with Bonitas that ran until 31 Jan 2015. In February 2015 I called them wanting to be refunded my unused R8140.66 MSA balance and was told that I'd be refunded in May 2015. On 7 May 2015 I called them and was told I should have filled in a refund form. A refund form was then sent to me and I filled it in and emailed it back on the same day.<br> <br> I was then told to wait for a week for my refund but that did not happen. Towards the end of May I called again and they told me my query was escalated ref 260515Q9SVY9. On the 4th of June 2015 I called again and their consultant told me he'd forward my query to their accounts department and he gave me a reference number 040615QB2ZL3.<br> <br> I called again and they told me my query was with their accounts department. It was only when I mentioned Hellopeter that she went to their accounts department to get the answers. It was only then that they told me that the form that I submitted on 7 May 2015 was incomplete. These people have my contact details but they just didn't contact me. If I struggle so much for my refund what about claims. PLEASE DON'T TRUST THEIR TV ADVERT.