bonitas doesn't care about the average person

i was a memeber of bonitas and after bad service from them and non payment for my valid doctor's visits i cancelled my membership. then they informed me about an overpayment on my account on the 23rd of <br> February 2015. i only received the letter through the post in March 2015 requesting to send the my banking details to update it on their systems. i sent all this information on the 10th of April 2015, but it was never resolved, ***. i sent it to their maintenance side as well as their billing side. no one responded. i have made numerous calls to bonitas and spoke to many of their consultant. there were on 3 consultant that were very helpful to me but still couldnt resolve the issue, Kabelo M helped me and advised he escalated the matter the his manager and to credit, meagan lucas also assisted and asked her team leader to call me... IM still waiting!!! Melisha Moonsamy was sent an urgent mail to call me back and no call yet. it seems from what i have experienced, if you are a low-income member then you wont get service. and they dont call back even when they promised to call back, the only person who call back was the lady i spoke to on the 04th of May 2015.