Bonitas does not want to cover for emergencies (even under PMB)

Bonitas underwriters needs to place waiting period on case by case scenarios. My wife was with another very well known Medical aid for 4 consecutive years. She joined me on Bonitas and got placed on a 3month waiting period which we accepted as emergencies under PMB was covered.

Two days ago I could not stand seeing my wife in severe pain, numbness in her legs, fainting and crying like a child. I rushed her to casualty and they placed her in the resuscitation room and gave her morphine to help manage the pain. After doing ultrasound, blood tests and CT scans the Doctors said she needs to be admitted to see a gynaecologist. Bonitas declined due to codes that was incorrect I presume. I called the gynaecologist and asked for the correct codes. I gave it to Bonitas and explained the severity of the situation and still got declined. I asked to speak to member customer care to explain the situation and emphasise in what pain my wife is. That she was bleeding after a partial hysterectomy in 2023, shes fainting due to the pain and she can barely walk. Im still waiting for a decision to be made and this decision takes up to 5days apparently.

I think people needs to think twice before moving to Bonitas if you dont want your family to suffer its totally unacceptable how they treat paying members with full history of medical aid cover.