Bonitas does not value Pensioners

<p>I am very disgusted at how Bonitas treats their Boncap members.</p> <p> </p> <p>On November 22 (Query number 221116Q13235) I sent out the proof that my mother is a SASSA paid pensioner. No one had the decensy to advise that I needed to also send out a completed form in order for this to be processed.</p> <p> </p> <p>On 03 Jan 2017, R2000+ was taken as a Jan contribution and when I complained about this Bonitas' response was "<strong>Kindly be advised that member has been defaulted to the highest income bracket as there¿s no income verification form completed for 2017.Please complete the 2017 income verification form attached and return it to the scheme for updating." </strong></p> <p><strong>Query numbers : 040117Q2PSW0; 010117Q2PSJF; 050117Q2SPKH; 050117Q2SRV5</strong></p> <p> </p> <p>Maybe I'm slow but please answer me the following:</p> <p>1. Please advise on why this form was never sent out before in order to be completed before deadline?</p> <p>2. Why is it that when the docs were sent (on 22 Nov 2016) not one person at Bonitas had the decency to let me know that this form needed completion OR even send the form?</p> <p>3. Why is it you are very quick to withdraw the highest contribution, yet there has not been any communication from your side regarding the form that needs completion?</p> <p>4. This keeps happening in January every year, when will that problem be sorted? I had the exact same problem with Bonitas same time last year - highest contribution taken without prior communication regarding the form.</p> <p>5. My mother is a SASSA paid pensioner, her income will not change!!</p> <p> </p> <p>I WANT MY MONEY BACK ASAP!!!!!</p> <p>ANGRY AF!!!</p> <p> </p>