Bonitas does not care at all about their clients

This is a follow up on a previous review. The outstanding balance for my opp on 22.02.2022 has still not been resolved. The balance was paid 26.05.2022 and reversed that same day. Then, after countless emails and phone calls to Bonitas from myself, the physician and the hospital, the account was again paid on 22.07.2022 and AGAIN reversed that same day. Since then I've again sent 7 emails and phoned 4 times with no results. Just a note that there is authorization given for this payment, but somewhere someone is not interested in the fact that a member will be handed over for non payment of an account that should be paid by their medical aid. This truly is a disgrace by a medical aid claiming to excel in service when it comes to claims.