Bonitas does not care about their clients

Membership number: *** Reference number: 180423QLWNDT

Practice: *** (Sleepnet Breathenet) Patient: Mr TK Struwe Email *** Cell *** Requested amount: R28 680.00

I have been with Bonitas since December last year we moved over due to my wife moving jobs.

I have a extrem case of sleep apnea whereby my oxygen drops to lower than 50%, when moving over we declared this and stated that we would need to go through the special needs department with all supporting documents from my Doctor and place that provides the machine.

This process took more than a month to complete and whereby I did not get any feedback, I then escalated the matter with no feedback. Then escalated it on Bonitas social media site, finally got some movement this also took about a month. Finally came back and approved the claim to my full savings of plus minus 19k and I would need to pay the difference, I don't know why I have medical aid cover and it can not cover me full for a live threatening machine I need. I then agree and made a loan by family for funds. Processed the claim again, again took over a month, got a phone call from the suppliers of the equipment that I need Bonitas has paid 3k the reversed and paid 2k.

Phone Bonitas to find out what is going on, my wife was told that it is back with special needs to see to settle full amount and will get final feedback by Tuesday past now. I then phoned on Wednesday as we did not get any feedback. The call was dropped in my ear.

My health is getting worse whereby I can't even drive or work for longer than 2 hours without wanting to fall asleep.

I have just now been informed that sleepnet can not keep the machine, until Bonitas sorts it out. I am busy dieing and my medical aid does not want to help.

Please urgently help this is my life at risk