Bonitas does not care

Kindly submit a paper claim at *** or the provider can submit an electronic claim which will pay automatically.

The claim will be paid from your available 2022 appliances (currently R7 910.87) on the day your claim is processed.

Please note confirmation of benefits is not a guarantee of payment. It is subject to scheme rules and availability at the time of processing of claims.

Please use the correct email address when sending appliance/prosthesis requests for Bonitas members - ***.

Claims will be paid per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.

You will be responsible for payment if any balance remains unpaid after the claim is processed.

The claim must be submitted to the Fund within 120 days from the date of service. Payment is affected (by the Fund Rules) by Scheme Rates and available benefits at the time of processing.

Should you require any further information, contact us on ***or email ***

Log in to the Member Zone on www.bonitas.co.za

This is a web-based self-service area for our members to help you manage your membership 24/7. You can see your medical aid information, submit claims, update your details and apply for chronic medication.

Kind regards,

Bonitas Medical Fund

This is the email I received from Bonitas, Can someone please explain what I must send. I have waited for a call from bonitas from End of October to get my complaint resolved and to date nothing. I am so frustrated at this medical aid.

Thank you so much for the response. I am very happy as this was giving me stress.