1 reviews | Active since Jul 2011
Bonitas does it again
<p>In January Bonitas gave me a membership number ***. went to the chemist Brightkem in January and I claimed my monthly medicine and paid the co-payment directly to the chemist. In February something went wrong and they changed me to a new membership number again which is now correct ***. So 2 months ago I received a E-mail by Bonitas to say that I must pay R793.08. When I phoned Bonitas that time it was said that the chemist claimed from the wrong membership number. So after numourous e-maiks rather Bonitas said that the chemist must rectify it on the new membership number which Bonitas gave me in February. So THE CHEMIST DID RECTIFY IT ON THE NEW MEMBERSHIP NUMBER ***. Now again today I receive a new mail again that I must still pay R793.08 after the chemist did rectify it on the membership number and after I did pay the co-payment directly at the chemist. How many times must I still send e-mails to Bonitas to sort their mess out??? According to me I do not owe anyone anything anymore. Please come back to me and rectify your mistakes for how many times???????????? Fed up.</p> <p>Grant Cilliers</p>
Hello grantcil
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello grantcil
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello grantcil
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello grantcil
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team