Bonitas do not want to cancel my membership on my request

Item: Bonitas Medical Fund
Rating: 1
Author: Allie A

I have contacted Bonitas several times and they are not responding to my cancellation request. The bank does not want to cancel the debit order and advise me to speak to Bonitas....where does leave me, I am forced to pay for something I do not want.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

02 Mar 2021, 09:28

Hello Allie,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply02 Mar 2021, 09:28

Official

Hello Allie,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

02 Mar 2021, 10:16

Hello Allie,

As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.

We have tried to reach telephonically but you were not available.

We appreciate your patience while we are resolving this query for you.

Regards,

The Bonitas Team

Bonitas Medical Fund's reply02 Mar 2021, 10:16

Official

Hello Allie,

As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.

We have tried to reach telephonically but you were not available.

We appreciate your patience while we are resolving this query for you.

Regards,

The Bonitas Team