1 reviews | Active since Jun 2010
Bonitas do everything to avoid paying valid PMB claims
I have had it with Bonitas. The last time I had a complaint in December, they told me that their system was incapable of processing PMB claims correctly but they were sorting it out. Mind you, there had been the same system errors since July 2017 and probably before that. Now it is happening again. Every time I query a claim, I get a different story about why it rejected. Valid claims reject over and over again and I have to follow up each time. I wonder how many people just accept the situation and pay themselves for PMB treatment that by law should be covered? Here's a reference I've picked at random 220218QMLXVH. I have lots.
Hello linda kzn,
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Bonitas Team
Hello linda kzn,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello linda kzn,
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Bonitas Team
Hello linda kzn,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello linda kzn,
Thank you for submitting a comment to us through Hello Peter.
We confirm that a detailed email has been sent to you and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello linda kzn,
Thank you for submitting a comment to us through Hello Peter.
We confirm that a detailed email has been sent to you and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team