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Dadawele N

1 reviews | Active since Apr 2018

17 Apr 2018, 08:59

Bonitas, disgusting and arrogant service

My son of 7 at the time was due for a dental procedure. The dentist recommended that my son should be hospitalized for the procedure. I requested authorization from Bonita’s which they declined saying the procedure should be done in the doctor’s rooms. The procedure was done in the doctor’s rooms and amounted to about R8000. Of the R8000, Bonita’s most probably paid R2000 leaving me with a R6000 bill to pay over and above the approximately R4000 that I was paying for monthly premiums. Out of being completely disgusted, I terminated the medical aid only for Bonita’s to tell me that I owe them. I have been disputing the amount I owe in lieu of the fact that because of them I’ve been paying off doctor’s bills. Had they allowed the procedure as per doctor, I wouldn’t be in this situation. They have answered none of my emails regarding the dispute. Instead they handed over my account without engaging with me. Bonita’s is a shockingly disgusting medical aid! They take your money and have no consideration of you as their client. They are arrogant!!!

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Replies (8)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Apr 2018, 11:00
Official

Hello Nandiz03,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and contact details in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

DN
Dadawele N's update18 Apr 2018, 15:26
Reviewer Update
Why has no one made contact with me? Is this reply automated or just for show? I have provided my details. I am willing to go as far as the board that oversees medical aids for you handing me over without engaging me after the several efforts I’ve made to consult with you. Someone needs to contact me.
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Apr 2018, 11:13
Official

Hello Nandiz03,

Thank you for submitting a comment to us through Hellopeter.

Kindly not that your claim in question has been forwarded to DENIS (Dental Management Programme) for further assistance.

Feedback will be provided as soon as it is available.

Regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply07 May 2018, 16:19
Official

Hello Nandiz03,

Thank you for submitting a comment to us through Hello Peter.

We confirm that a detailed email has been sent to you and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

DN
Dadawele N's update08 May 2018, 10:34
Reviewer Update
Exactly where have you sent this detailed email because I have not received it. I have not received a detailed email. The best thing you could do is write off this so called amount that you claim I owe you in liue of the fact that you left me with thousands of medical bills because of your refusal to follow the doctor’s instruction. You are really a terrible medical aid. And no you don’t strive to offer good service!!! If that was the case I would have remained with your medical aid. I terminated it out of complete frustration! You even fail to provide feedback to my query!
Bonitas Medical Fund
Bonitas Medical Fund's reply09 May 2018, 09:13
Official

Hello Nandiz03,

Thank you for submitting a comment to us through Hello Peter.

We confirm that a detailed email has been sent to your email address, ***.

Kindly provide us with an alternative email address for us to send you the feedback.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply16 May 2018, 23:04
Official

Hello Nandiz03,

Thank you for submitting a comment to us through Hello Peter.

We confirm that a detailed email has been sent to your email address, *** .

Thanks and regards,

Bonitas Team

DN
Dadawele N's update16 May 2018, 23:16
Reviewer Update
There must be something wrong with Bonitas. As I said to you...the dentist recommended in hospital treatment which would’ve been covered by hospital portion instead of me being left with thousands of rands to pay out of my own pocket over and above the medical aid monthly fees. Listen to your call recordings, you will hear I complained! Let me tell you this, I will never ever ever make the mistake of ever signing up for your medical aid! I will never recommend you. I was warned about this, but gave you guys a chance! You truly have no heart for the client. I will pay the money because you’ve put me in a corner. I think what you did was wrong and absolutely opposite of the care you claim to show. I can pay R150 pm - you can contact me to arrange, that’s all I can afford since you left me with thousands of debt after declining doctor’s recommendation! You denied but now it’s my fault that you couldn’t cover the whole amount! It’s a joke, really!!