EF
Elaine F

1 reviews | Active since Oct 2020

27 May 2024, 10:58

Bonitas discriminating agains an 11 year old lupus warrior.

My daugter (11) has multiple auto immune diseases of which one is Lupus wich is a PMB condition, our Dr's has tried numerous time to have the chronic medication, Mycophenolate approved as chronic, but they keep rejecting it, yet some many Lupus warrior is on this medication and for them it was approved as chronic medication, but Bonitas are for some reason (they just keep saying the plan I am on does not cover it, whilst this is a PMB? And I am on bonsave they cant even tell me which of their plans will cover this) Discrimanting against my daughter. We provided them with the possitive double stranded anti bodies test amongst other. This is unfair treatment against a child with a PMB disease. This has already affected her kidneys, she needs to be on this medication but they just don't give a ****.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply27 May 2024, 11:12
Official
 Hello Elaine F

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
 
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team 
EF
Elaine F's update01 Jun 2024, 18:34
Reviewer Update
Advise me why should I apply for the ex gracia application whilst this is for a PMB condition, like asked so many times before, please provide me with a complaint reference number to use for my application to report this to the counsil for medical aids. Other lupus worriors are getting this medication on chronic, why are you discriminating agains my 11 year old daughter? You said it is excluded on my plan, ON WHICH PLAN WILL IT THEN BE COVERED? You never answer me on this? I Guess I will contact the newspapers to make my childs story and ************** public.