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Joseph M

1 reviews | Active since Aug 2019

01 Mar 2024, 18:46

Bonita's disappointment 😔

I was set for test to see what chronic medication is needed, but was informed that the medical aid, don't cover it, and must be paid from savings. I then ask for the booster benefits to cover this test, and was informed the booster benefits is not available. I pay more that R6000p/m but got a saving of around R20000, a year. It's easier to take the R6000p/m and pay the doctor and test cash.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Mar 2024, 20:27
Official
Hello Joseph M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
     Your enquiry will be attended during office hours. Kind Regards
  Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Mar 2024, 09:01
Official
Hello Joseph M
 
Thank you for submitting the details to us through Hello Peter.
  
We will investigate this matter.

We appreciate your patience while we are resolving this query for you.
 
 Kind Regards
 
 Bonitas Team 

Bonitas Medical Fund
Bonitas Medical Fund's reply05 Mar 2024, 16:27
Official
Hello Joseph M

Thank you for submitting a comment to us through hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team