Bonitas did not pay my late mother’s physiothe****** in hospital fees

My mother for whom I paid the monthly premiums for years passed away on 29 August 2024. We did the correct thing by notifying Bonitas of the passing. I longed numerous enquiries regarding my mother’s physiothe****** fees not being paid while she was in hospital, having unlimited in hospital cover. The responses from the enquiries and claims department was that if they don’t care , it is absolute nonsense that they advertise they are there for you , I had to pay the physiothe******s out of my own pocket. I am sorry vir the tone of dissatisfaction in my post but I just had to get the disappointment with Bonitas.