1 reviews | Active since Dec 2015
Bonitas did not pay for my chronic medication required urgently
I am writing on behalf of my mother who is a pensioner and 60 years of age. her profile number is 680210. she has been going to the pharmacy and apparently for the past weeks she has been unable to receive her chronic medication.everyday she goes they keep referring her to the come back the next day. it has been weeks now and she cant miss her chronic medication. Despite her being a pensioner she always pays her medical aid the least you can do is provide her with explanation as to the delay. Now recently she has been paying cash and as we both know chronic medication is expensive. Please do help her is is a 60 year old pensioner cant afford to pay even more as time goes
Hello dori0617
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and to ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello dori0617
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and to ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello dori0617,
Thank you for submitting a comment to us through Hello Peter.
As per telephonic conversation between your mother and our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello dori0617,
Thank you for submitting a comment to us through Hello Peter.
As per telephonic conversation between your mother and our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team