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henry S

1 reviews | Active since Jun 2019

01 Aug 2019, 09:32

Bonitas deserves a bouquet...

I have been member of Bonitas for many years now and have enjoyed pretty much hassle-free service and cover. There was only one incident a few years ago but it was amicably resolved without any further ado.

Recently I queried not receiving some statements requested. Bonitas not only promptly sorted it out but also called to follow up and apologise for any inconvenience. Now that's good service, in fact excellent service. Keep it up!

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Aug 2019, 12:39
Official
Hello henry shaw,

Thank you for your encouraging message. 

 Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. 
 
 We appreciate you taking time to comment on your experiences with us. 

 Regards,
 
 Bonitas Team