BS
Bongeka S

1 reviews | Active since Aug 2012

09 Nov 2020, 06:55

Bonitas deserve to be ditched.

On the 9th of September 2020 I suddenly got sick at approximately 10pm and as a result of the pain in my stomach I couldn't drive so I had to call an Ambulance ER24 services so they came took me to Mellomed hospital Mitchells Plain.

I was assessed, given a drip but later discharged n I called Uber to take me back home. Couple of days later I received an SMS demanding an amount of R2600 so I followed that up with Bonitas n I was told I wasn't sick enough to be transported by an Ambulance. I was told my pulses were fine, blood pressure normal the only problem was my heart beat that was not normal so I didn't deserve an Ambulance so I must pay the amount myself.

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Nov 2020, 08:41
Official
Hello Bongeka,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 

we are currently investigating this matter and we will keep you updated until the matter has been resolved. 
   
 We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team 

Bonitas Medical Fund
Bonitas Medical Fund's reply11 Nov 2020, 18:04
Official
Hello Bongeka,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team
BS
Bongeka S's update14 Nov 2020, 17:06
Reviewer Update
Hello guys

I really thank you guys, thank you for handling this matter possitively because I was still surprised for getting such bad service after such a long period of time using this medical aid .

Kindly regards
Bongeka