TP
Tasliha P
1 reviews | Active since Feb 2025
30 May 2025, 07:30
Bonitas delay in refunding savings
We changed medical aids at the beginning of the year and have a substantial amount of savings that needs to be transferred to our current medical aid savings plan. We have submitted all documents, it is now the end of May and still no refund has been processed. They have been asking for a clear ID picture over and over again. Moreover, we only get a response after a week. It seems that Bonitas wishes to tire you out so that they do not pay. I am currently expecting and could do with the savings that IS OWED TO US but Bonitas is really playing games. When it’s time to join the medical scheme then all documents are in order and clear but time to pay back it seems that there are endless issues. This is extremely frustrating.
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Replies (4)
Bonitas Medical Fund's replyOfficial
30 May 2025, 08:38Hello Tasliha P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply30 May 2025, 08:38
Official
Hello Tasliha P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
30 May 2025, 08:50Hello Tasliha P
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 May 2025, 08:50
Official
Hello Tasliha P
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
TP
Tasliha P's updateReviewer Update
30 May 2025, 13:38Hello. Since I complained this morning, we got a reply from Bonitas requesting yet another picture of the ID. This coloured picture of the ID was sent on the 27th, 29th and 30th May. We sent two sets of pictures back and front. I do not know what else is needed but the delay is getting increasingly frustrating and if we do not get our refund we will escalate this further
TP
Tasliha P's update30 May 2025, 13:38
Reviewer Update
Hello. Since I complained this morning, we got a reply from Bonitas requesting yet another picture of the ID. This coloured picture of the ID was sent on the 27th, 29th and 30th May. We sent two sets of pictures back and front. I do not know what else is needed but the delay is getting increasingly frustrating and if we do not get our refund we will escalate this further
TP
Tasliha P's updateReviewer Update
06 Jun 2025, 12:25Since my reply on the 30 May we have received no feed back from Bonitas. I called them again today (6 June) and once again the update they give me is that the ‘documents are with the finance dept for review’ I am getting increasingly frustrated, Bonitas has wasted my time as well as my money since we have to call them over and over again to get no constructive feed back. We are definitely going to take this matter further because this is ridiculous. Should it be so difficult to get OUR money back??
TP
Tasliha P's update06 Jun 2025, 12:25
Reviewer Update
Since my reply on the 30 May we have received no feed back from Bonitas. I called them again today (6 June) and once again the update they give me is that the ‘documents are with the finance dept for review’ I am getting increasingly frustrated, Bonitas has wasted my time as well as my money since we have to call them over and over again to get no constructive feed back. We are definitely going to take this matter further because this is ridiculous. Should it be so difficult to get OUR money back??