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Marlene G

1 reviews | Active since Jul 2021

14 Sept 2021, 06:59

Bonitas declined my mothers hip replacement!!

Never in my life have I seen such a poor medical aid. My mother (52) needs a hip replacement. She was born with club feet and due to that with the years her hips have startet giving problems. Now shecant walk she can't drive she is living in constant pain and desperately needs a hip replacement. She was scheduled for her operation on Monday the 6th of September 2021 and when arriving at the hospital was turned away because bonitas had declined the procedure!!! I am truly disappointed and disgusted in the service of Bonitas. IT IS NOT THAT SHE WANTS A NEW HIP TO LOOK PRETTIER. SHE NEEDS THE NEW hip!!! My mom cannot carry on like this till December when we can vhange to a different medical aid and trust me we will be changing.... Usless Bonitas

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Sept 2021, 08:48
Official
Hello Marlene G 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Kindly reply privately with the membership number or main member’s ID number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Sept 2021, 15:59
Official
Hello Marlene G 

Thank you proving us with the membership details.
 
Your enquiry is still being investigated by our clinical department and we will keep you updated until the matter has been resolved.
 
We have tried to reach you telephonically and the main member but you were not available.

Please note that your personal information is not showing on the public view platform.

Kind regards

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Sept 2021, 10:11
Official
Hello Marlene G
 
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
 
We appreciate your patience while we are resolving this query for you.
 
Regards
 
 The Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Oct 2021, 13:08
Official
Hello Marlene G

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team