Bonitas Debit Inconvinience

I-m not happy with Bonitas firstly their communication methods its either I do not understand on it is not up to scratch WhatsApp line I think so called agents are not on-top of their work because I have never received satisfactory feedback its just been very muted. Secondly account debiting Bonitas unilaterally decided that they would debit my account on the 1st of each month was unaware of this and of-course debit bounced. I then paid on the 25 day of the month the day at which I get paid and indicated as such with Hippo and Bonitas system should have picked up but they continued debiting my account on the 1st. This difficult month 25 January 2022 I have been double debited in my account it is indicated as arrears for January 2022. I disputed the later because I felt it didn't make sense was eventually told it is payment for March 2022 this is very inconveniencing as I did not budget for this at all. I paid for 25 November 2021 and Agent agrees that, that payment was for November 2021 I paid again on 15 December 2021 and such is acknowledged as payment for December 2021 and supposedly I must have paid twice in December hence my membership got suspended for January 2022 because I should have paid in advance. If there was clear communication from Bonitas, that states that, "here at Bonitas membership subscription is paid in advance this major inconvenience would not arise. I am aggrieved by this and on top of all I have been misled that all is in order because now and then when I made payment at the time I made it I will receive notification that my account is fully up-dated I NEVER NOT ONCE BEEN GIVEN HEADS UP THAT I WILL BE DOUBLE DEBITED OR SHOULD HAVE PAID DOUBLE IN DECEMBER