MS
Muhammad S
1 reviews | Active since May 2010
08 Nov 2023, 08:00
Bonitas deadbeat
My wife had taken out membership with Bonitas and they app**** a late joiner penalty. They want to use ************ tactics and yet late joiner penalties should only be app**** to those who had never been on a medical scheme
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Replies (2)
Bonitas Medical Fund's replyOfficial
08 Nov 2023, 10:13 Hello Muhammad S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply08 Nov 2023, 10:13
Official
Hello Muhammad S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
MS
Muhammad S's updateReviewer Update
15 Nov 2023, 07:54Please advise how you can state a break in service between 1999 and 2001. Late joiner penalties were only introduced in the latter part of 2001. Also there was no break in service as I was on my husband’s medical aid namely Netcare of which proof was sent to yourselves. You state that that I had a break in service since 2018 to 2023
You are very wrong as I was still on Bonitas until March 2019 under my husband as main member and app**** and was accepted in 2022 when I app**** for Bonitas cover again that would be a 3 year absence and not 5 as you state.
I once again request that you remove and waiver the late joiner penalty. Also if a late joiner penalty is going to be imposed it's 5% and not the 25% you stipulate.
Regards
Mrs F. STROEBEL
You are very wrong as I was still on Bonitas until March 2019 under my husband as main member and app**** and was accepted in 2022 when I app**** for Bonitas cover again that would be a 3 year absence and not 5 as you state.
I once again request that you remove and waiver the late joiner penalty. Also if a late joiner penalty is going to be imposed it's 5% and not the 25% you stipulate.
Regards
Mrs F. STROEBEL
MS
Muhammad S's update15 Nov 2023, 07:54
Reviewer Update
Please advise how you can state a break in service between 1999 and 2001. Late joiner penalties were only introduced in the latter part of 2001. Also there was no break in service as I was on my husband’s medical aid namely Netcare of which proof was sent to yourselves. You state that that I had a break in service since 2018 to 2023
You are very wrong as I was still on Bonitas until March 2019 under my husband as main member and app**** and was accepted in 2022 when I app**** for Bonitas cover again that would be a 3 year absence and not 5 as you state.
I once again request that you remove and waiver the late joiner penalty. Also if a late joiner penalty is going to be imposed it's 5% and not the 25% you stipulate.
Regards
Mrs F. STROEBEL
You are very wrong as I was still on Bonitas until March 2019 under my husband as main member and app**** and was accepted in 2022 when I app**** for Bonitas cover again that would be a 3 year absence and not 5 as you state.
I once again request that you remove and waiver the late joiner penalty. Also if a late joiner penalty is going to be imposed it's 5% and not the 25% you stipulate.
Regards
Mrs F. STROEBEL